Garment Protection Plan

It’s extremely rare that items are lost or damaged. Your laundry is tagged, kept together, and separate from other orders, at all times. We wash in cold water (unless you request otherwise). We separate darks and lights. We dry in high heat or hang-dry, based upon your request. We use standard washers and dryers. There is no part of our laundering process that is unique to what you would do at home and that would cause damage or loss.

  • There are many types of clothes that shrink when laundered. This is normal and to be expected. As advertised, we only wash laundry in cold water and dry in normal heat. There is no part of our laundering process that is unique to what you would do at home and that would cause shrinkage. That's not to say that your clothes didn't shrink, but it's due to the construction of the clothes, the type of fabric, and the age of the garment, and other factors combined with a standard laundering process. We do not take responsibility for items that shrink.

  • Some garments will over time incur damage as a result of the normal laundering process and regular wear and tear. This would occur regardless of where the garment was laundered and is not Folds of Grace's responsibility. We are not responsible for holes or tears that occur as a result of the normal laundering process.

  • We always separate darks and lights. Colors may bleed and affect the color of other garments. This would occur in any laundering process and is not Folds of Grace’s responsibility.

Credit given to the customer under the Garment Protection is not guaranteed and is under the sole discretion of Folds of Grace.