Folds of Grace ("we," "us," or "our") respects your privacy and is committed to protecting any information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
Information We Collect
When you use our website or services, we may collect:
- Contact information — name, email address, phone number, and service address (street, apartment, city, state, ZIP, gate code).
- Service preferences — clothing sizes by household member, hanging preferences, detergent preferences, and pickup frequency.
- Communications — messages you send us through our contact form, prayer wall, email, or text.
- Payment information — handled by our payment processor; we do not store full credit card numbers on our servers.
How We Use Your Information
We use the information you provide to:
- Schedule, perform, and deliver laundry pickup and delivery services.
- Send you service-related communications (confirmations, on-the-way notifications, delivery updates, scheduling changes).
- Respond to questions, applications, and prayer requests.
- Improve the quality of our service.
SMS / Text Messaging
If you provide your mobile number and check the SMS consent box on our pickup scheduling form, we may send you text messages related to your service — for example, pickup confirmations, "we're on the way" alerts, delivery notifications, and scheduling updates.
- We do not share mobile numbers with third parties for marketing.
- Message frequency varies based on your service activity.
- Message and data rates may apply depending on your mobile carrier and plan.
- To stop receiving messages, reply STOP to any text message from us. For help, reply HELP.
How We Share Information
We do not sell your personal information. We share limited information only with:
- Service providers who help us operate — for example, Twilio (SMS delivery), Web3Forms (form submissions), Google Workspace (email), and Vercel (website hosting). These providers are bound by their own privacy obligations.
- Legal compliance, when required by law or to protect our rights, our customers, or the public.
Data Retention
We keep your information only as long as needed to provide our services and for legitimate business or legal purposes.
Your Rights & Data Deletion Requests
You may request that we delete the personal information we hold about you. To make a request:
- Email hello@foldsofgrace.com with the subject "Data Deletion Request"
- Or text/call 214-400-7651
We will respond within a reasonable timeframe. Some information may be retained where required by law or for legitimate business purposes (for example, tax or accounting records).
Children's Privacy
Our service is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Continued use of our service after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or want to exercise a privacy right, contact us:
- Email: hello@foldsofgrace.com
- Phone / Text: 214-400-7651
- Service area: Dallas–Fort Worth, Texas